This policy explains how our services and digital deliverables are delivered to you.
Delivery Method
All services and deliverables provided by IH Solutions INC are delivered digitally and remotely. We do not ship physical products. Deliverables are provided via email, secure file transfer, cloud storage, or a project management portal, as agreed at the start of the engagement.
Timeline Estimation
We provide realistic timeline estimates during the planning phase based on project scope and complexity. Timelines may be adjusted if requirements change, feedback is delayed, or unforeseen dependencies arise. We will communicate any timeline changes promptly.
Milestone Approvals
Projects are typically structured around milestones. Each milestone is reviewed and approved by the client before work proceeds to the next phase. This ensures alignment and quality at every step.
Communication
We maintain clear and consistent communication throughout every engagement. Our standard business hours are Monday - Friday, 9:00 AM - 6:00 PM, and we aim to respond to inquiries within 24 business hours.
Support After Delivery
Post-delivery support and maintenance are available based on the engagement model agreed for your project. Details will be provided in your project agreement.
Contact Us
Questions about delivery? Contact us at support@weareihsolutions.com or [PHONE NUMBER - TO BE ADDED].